Refund Policy

Our Return and Refund Policy was last updated 20 November 2024

Thank you for shopping at unifiedlogisticsnetwork.co.in

If for any reason, you are not completely satisfied with our services, we invite you to review our policy on refunds and returns.

The following terms are applicable for any services that you’ve used from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Refunds and Returns Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to UNIFIED LOGISTICS NETWORK

“Services”refer to companies or businesses that provide the transportation/courier services and delivery of packages, documents, or goods from one location to another. These services are often characterized by speed, reliability, and door-to-door delivery, catering to both individuals and businesses. Couriers operate locally, nationally, or internationally, depending on their scale and infrastructure.

“Orders” refer to a request made by you to book and ship goods through our transport/courier services.

“Website” refers to unifiedlogisticsnetwork.co.in, accessible from https://unifiedlogisticsnetwork.co.in

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order without giving any reason for doing so.

We allow refunds for any shipping related services made through our website.

• 1.1 Request for Cancellation:
  Cancellation requests must be submitted before the shipment is picked up from the sender’s location. Requests can be made via our customer support portal, email, or helpline.

• 1.2 Cancellation After Pickup:
  Once a shipment has been picked up, cancellation is not permitted. In such cases, the consignment will proceed to delivery, and courier charges will be applicable.

• 1.3 Non-Delivery Scenarios:
  If a shipment cannot be delivered due to incorrect address, recipient unavailability, or refusal to accept, the parcel will be returned to the sender. No refund will be issued in such cases unless the issue is due to an error on our part.

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2. Refund Policy

• 2.1 Eligibility for Refund:
  Refunds for courier charges are issued only under the following conditions:

  • Shipment cancelled before pickup.

  • Shipment not picked up within 48 hours of scheduled pickup time (unless rescheduled by the customer).

  • Delivery failure due to error or negligence on part of Unified Logistics Network.

• 2.2 Refund Process:

  • Refund requests must be submitted within 7 days from the date of cancellation or failed pickup.

  • Valid proof or documentation may be required for refund approval.

  • Approved refunds will be processed to the original mode of payment within 5–7 business days.

• 2.3 Non-Refundable Charges:

  • Service tax or government levies (if any).

  • Charges incurred for any additional services (e.g., packaging, insurance) that were rendered before cancellation.

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3. Special Circumstances

• 3.1 Force Majeure:
  No refunds will be made for delays or non-fulfillment of services caused by events beyond our control, including natural calamities, strikes, governmental restrictions, or transportation disruptions.

• 3.2 Promotions & Discounts:
  If a shipment booked under a promotional offer is cancelled, the refund amount will be calculated after deducting the promotional discount value.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:Info@unifiedlogisticsnetwork.co.in

Conditions for Returns

We reserve the right to refuse refunds of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

The consignor is responsible for the cost and risk associated with returning the goods. All returns must be sent to the following address:

K-139, LGF, Opposite L-Block Gurudwara, Kalkaji, New Delhi – 110019

We will not be held responsible for goods that are damaged or lost during transit. Therefore, we strongly recommend using an insured and trackable shipping service.

4. Contact Information

For cancellations,refunds or returns inquiries, please contact:

Unified Logistics Network – Customer Support
Email: Info@unifiedlogisticsnetwork.co.in
Phone: 9899277226
Working Hours: 11:00 AM – 7:30 PM (Mon–Sat)

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-9899277226

Note:All disputes are subject to delhi jurisdiction.